Privacy Policy

This Privacy Policy explains how MyMetrix LLC (“MyMetrix”, “we”, “us”) collects, uses, shares and protects information when you use the BinderTastic apps for iPad, iPhone and Mac, the BinderTastic cloud service, and this website (together, the “Services”). It also explains the choices and rights you have.

MyMetrix LLC, 10030 Daybreak Gln, Parrish, FL 34219, United States, is the controller of personal information processed through the Services, except where we process content on behalf of an organization (see “Organizations” below).

1. Summary

• Your documents, annotations and notes are yours. We process them only to provide the Services to you.
• If you sync, your documents are encrypted on your device before they are uploaded. We do not have the keys and cannot read them.
• We do not sell or rent personal information, and we do not use your content for advertising.
• We do not use your content to train artificial-intelligence models. Optional AI features are off by default.
• You can use BinderTastic without an account for binders kept only on your device.
• You can export your content at any time and ask us to delete your account.

2. Information we collect

Information you provide

• Account information — your email address, and name if you provide it, when you create an account or sign in with Apple or another supported provider.
• Your content — documents, PDFs, scans, images, handwriting, annotations, note pages, binder, tab and document names, bookmarks, and the structure of your binders (“Content”). If you use sync, Content is encrypted on your device and then stored in our cloud service. We do not receive the keys and cannot read it. If you do not sync, Content stays on your device.
• Communications — information you send when you request early access, contact support, or respond to surveys (for example your name, work email, organization, role and message).

Information collected automatically

• Sync and audit metadata — for each change to a binder: the time, the account and device that made it, the type of operation and the identifiers of affected items. This powers sync, version history and the audit log.
• Device and app information — device model, operating system and app version, and an app-generated device identifier used to tell your devices apart for sync.
• Diagnostics — crash reports and performance data, which do not include your Content. On Apple devices, crash data is shared with us through Apple only if you have chosen to share analytics with app developers.
• Website and web app — bindertastic.com and app.bindertastic.com use only essential cookies and similar browser storage (for example to remember your cookie choice and keep you signed in). We do not use advertising or analytics cookies on those sites. Firebase Hosting records standard server logs (such as IP address, browser type and pages requested) for security. See our Cookie Policy for details.

Purchases

Subscriptions bought in the apps (Pro) are sold by Apple. We do not receive your payment card details. RevenueCat, Inc. processes subscription status for us, including your app user id and whether a plan is active, and does not receive your Content. Teams and Enterprise plans bought on this website are billed by Stripe, Inc. Stripe collects the payment details and billing contact; we receive subscription status, seat counts and billing contact, not your full card number.

3. How we use information

• To provide the Services: store and sync your encrypted Content across your devices, keep version history and the audit log, and let the apps on your devices render pages, search and run text recognition (OCR). Search and OCR run on your devices. We do not read Content in the cloud in order to provide them.
• To manage your account and subscription, and enforce plan limits such as storage.
• To keep the Services secure: detect abuse, fraud and security incidents, and protect the integrity of the audit log.
• To fix problems and improve performance and reliability, using diagnostics that do not contain Content.
• To communicate with you about the Services, including service notices, security alerts and responses to your requests. With your consent, we may send product news; you can opt out at any time.
• To comply with law and enforce our Terms of Service.

Document contents, handwriting and names that you sync are encrypted on your device before upload. We cannot read them. What we can see in the cloud is the routing needed to sync: your account, binder and operation identifiers, and timestamps. If you send us a file or screenshot for support, we see what you choose to send. We may also be required to disclose information we hold when the law requires it.

4. Optional AI features

When available, AI features (such as summaries or questions about a document) are off by default and can be enabled or disabled per binder or, for organizations, by an administrator. When you use an AI feature, the relevant Content is sent to the AI provider identified in the app solely to produce your result. We require AI providers not to use your Content to train their models and not to retain it longer than needed to provide the feature. Content is never sent to an AI provider merely because it is stored in BinderTastic.

5. How we share information

We share personal information only as follows:

• Service providers who process information on our behalf under contract, including Google LLC (Firebase and Google Cloud: authentication, database, file storage, hosting and functions), Apple Inc. (App Store purchases and, if you opt in, crash reporting), RevenueCat, Inc. (subscription status), Stripe, Inc. (website billing for Teams and Enterprise), and any AI provider you choose to use. These providers do not receive the keys to your Content. An AI provider receives Content only when you turn on an AI feature, as described above.
• People you share with — when you share or export a document, or share a binder with others, they receive what you share.
• Your organization — if you use an account provided by your organization, its administrators may access and manage that account and its Content.
• Legal and safety — to comply with law or valid legal process, or to protect the rights, property or safety of our users, the public or MyMetrix.
• Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Policy.

We do not sell personal information or share it for cross-context behavioral advertising.

6. Where information is stored

Cloud data is stored with Google Cloud in the United States. If you use the Services from outside the United States, your information will be transferred to and processed in the United States. Where required, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

7. Retention

• Account information is kept while your account is active. Cloud copies of Content are kept while a paid plan is active and for the 365 days after it ends, as described below.
• Previous document revisions are kept for the version-history period of your plan, then deleted.
• Audit log entries are kept for the life of the binder so its history remains verifiable, and are deleted with the binder or your account.
• If you delete your account, we delete your cloud Content and account information within 30 days, except where we must keep information to comply with law, resolve disputes or prevent fraud. Backups are overwritten on their normal cycle, within 90 days.
• If a paid subscription ends, your binders stay on your devices, where you can still open, edit and export them. We keep your cloud copies, read-only, for 365 days so you can sign in, read, download and export them. Nothing new syncs until you renew. We will remind you by email and in the app before the end of that period. After 365 days the cloud copies are subject to deletion. We never delete Content stored only on your devices. Content under a legal hold set by your organization is not deleted while the hold stands. The details are in the Terms of Service.
• Inactive free accounts may be deleted after at least 24 months of inactivity, with advance notice by email. A free account does not include cloud copies of your binders.
• Early-access and support correspondence is kept for up to 24 months after our last contact.

8. Security

We use administrative, technical and physical measures designed to protect information. Content you sync is encrypted on your device (AES-256-GCM) before upload; traffic uses TLS; the encrypted copies are also encrypted at rest by Google Cloud; binder files on iPad and iPhone use iOS Data Protection; server rules limit each record to the account that owns it; and changes are recorded in a tamper-evident audit log. Automated tests do not use production data. See our Security page. No system is perfectly secure; we will notify you and regulators of a breach as required by law.

9. Your choices and rights

• Access and export — you can view and export your Content in the apps at any time.
• Correction — you can update account information in the apps or by contacting us.
• Deletion — you can delete individual items or your whole account in the apps, or by contacting us.
• Marketing — you can unsubscribe from product emails using the link in each email.
• Device permissions — you control camera, photo and file access in your device settings.
• Cookies — you can clear cookies and site data in your browser settings. See our Cookie Policy.

Depending on where you live, you may have additional rights, including to request a copy of personal information, to object to or restrict processing, to data portability, and to withdraw consent. EEA, UK and Swiss residents: we process information to perform our contract with you, for our legitimate interests in operating and securing the Services, to comply with legal obligations, and with your consent where required. You may lodge a complaint with your local supervisory authority. California and other U.S. state residents: you have the right to know, access, correct and delete personal information, and to not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined by California law, and we do not use sensitive personal information to infer characteristics.

To exercise a right, email support@mymetrix.co. We will verify your request using the email address on your account and respond within the time required by law. You may use an authorized agent where the law allows.

10. Organizations

If your organization provides your BinderTastic account (for example, a Teams or Enterprise plan), we process Content on the organization’s behalf and under its instructions, as a service provider or processor. Please direct privacy requests about that Content to your organization.

11. Children

The Services are intended for professional use and are not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

12. Changes to this policy

We may update this Policy from time to time. If we make material changes, we will notify you in the apps or by email before they take effect. The effective date above shows when the Policy was last updated.

13. Contact us

MyMetrix LLC
10030 Daybreak Gln
Parrish, FL 34219
United States
support@mymetrix.co